.Zip files of up to 1 GB of content can be uploaded to your account, there is no limit to the number of files or folders that may be included. Content can be uploaded at the "Add Drive Content" step of the project assembler or from the My Content section of your account.

The .zip file that is uploaded to your account will be decompressed, or unarchived, before loading onto the drives. You should be comfortable that the file structure is exactly as you expect it to before creating your .zip file and uploading it. The contents of the .zip file are not altered in any way, if files are corrupt or placed in the wrong location, these conditions will be faithfully reproduced on your USB flash drive. Customers are held responsible for the accuracy of their uploaded content.

Do not use special characters within the naming of data files or folders such as slashes ( / , \ ) apostrophes ( ‘ ), !, @, #, $, %, <, >, etc. Use of underscores ( _ ) and dashes ( - ) is acceptable.

Uploading from the My Content section will only add the content to your library, before placing an order you must add the content to your project at the "Add Drive Content" step. You can reuse any content in your account for different projects. For example, in the case of projects with revised artwork.

The time required to upload content depends on several factors including the size, the speed of your internet connection and your computer's processor and available memory.

Drive Formatting

USB flash drives will be formatted as FAT32 for drive capacities up to 2 GB and as NTFS for larger capacities. (Both formats are Windows and Mac compatible)

Specifying a Volume Label / Drive Name

A volume label is the name a drive displays when inserted in your computer. On Windows PCs, volume names are visible via My Computer. On Macs, they are visible on the desktop. USB flash drives will be loaded with a volume label of the uploaded content name (11 character limit), by default.

Including Hidden Files

You cannot upload content with hidden files. If your data contains hidden files you must mail in your master on a USB flash drive for direct copying, do not upload your content. We also recommend that you contact us to ensure that your project is handled appropriately.

If a custom format, volume label, or other settings are required you will need to contact customer service once an order is placed. Additional fees may apply.

Be sure to thoroughly test your master, you should be comfortable that the master performs exactly as you expect it to before sending it in for production. We also recommend submitting an order before mailing in your master, please include a mail in master form along with the master to avoid processing delays.

Be sure to ship your master with ample padding/protection to ensure it arrives to our facility undamaged. Do not send your only copy to us, mail in masters are non-returnable.

Mail in masters are not displayed in your account, however they are kept on file as specified in our content retention policy. If your content has expired, you will not be allowed to place a reorder without supplying a new master.

Supplied content is not altered in any way. Audio / video quality, data files and their structure will be faithfully reproduced when your project is produced. Customers are held responsible for the quality and accuracy of their supplied content.

Audio and Data CD Formats on CD-R

Red Book: CD-DA - Digital Audio extended by CD-Text
Yellow Book: CD-ROM, CD-ROM XA
Orange Book: Multisession and some Hybrid Formats
White Book: VCD (Video) CD-Bridge - hybrid discs, e.g. CD-Ready SVCD (Super Video)
Blue Book: CD-Extra, E-CD (Enhanced), CD+ (Plus), CD+G (Plus Graphics) including CD+EG and CD+XG
Rewritable (RW) media and CD+R's are not acepted.

DVD-5 (4.7 GB Single Layer)

Content for DVD-5 (4.7 GB Single Layer) orders can be provided different ways depending on production method.

Duplication Orders: Your master must provided as playable DVD-R for all duplication orders. Rewritable (RW) media and DVD+R's are not accepted.

Replication Orders: Your master can be provided as a playable DVD-R, DDP image on DVD-R and a DLT tape for replication. Rewritable (RW) media and DVD+R's are not accepted.

DVD-9 (8.5 GB Dual Layer)

Your content can be provided as a playable DVD-R DL, 2 DDP images on 2 DVD-Rs (One for each layer) and DLT tapes for both duplication and replication. Rewritable (RW) media and DVD+R's are not accepted.

USB Flash Drives

Your content can be provided on CD-R, DVD-R, USB flash drive, or a USB hard drive for content over DVD-R capacity (4.7 GB), contact us to make arrangements for a large file transfer.

An IPR form will be provided after order submission, and is required for all media orders. If needed, Contact us and we will provide the forms necessary for your project. View our IPR policy here.